Question 1

How much does it cost?

Accepted Answer

There are no upfront fees or monthly charges. You only pay when a customer redeems your offer and makes a qualified purchase. Reimbursements are processed automatically at the end of every week.

Question 2

What’s required to start?

Accepted Answer

Complete enrollment and confirm your offer parameters (rate, minimum spend, max cashback, and monthly cap). Once that’s done, you’re live.

Question 3

How do we verify consumer transactions?

Accepted Answer

Transactions are automatically verified by matching statement descriptors from the consumer’s purchase data.

Question 4

What work is required on my end?

Accepted Answer

Very little. After setting your offer, Carrot handles the rest. You can update your parameters, but no ongoing work is required.

Question 5

How do I reconcile the transactions?

Accepted Answer

You’ll have a clear dashboard showing all redeemed offers and associated revenue. Reports are simple and easy to review.

Question 6

What offer types are supported?

Accepted Answer

All offers are structured as a percentage cashback (e.g. 25% cashback), ranging from 1% to the max offer rate you set. Offers are dynamically updated to help drive customers to your business. Offers tied to specific items or limited to specific times (such as buy-one-get-one) currently aren’t supported, since exact purchased items or purchase times can’t be verified.

Question 7

What do I pay for again?

Accepted Answer

You only pay for results — when a customer uses your offer and makes a qualified purchase.

Question 8

When do reimbursements happen?

Accepted Answer

Charges for offer reimbursements happen every week, at the end of the week.

Question 9

How does it work again?

Accepted Answer

You set your offer terms → Carrot promotes it to relevant customers in real time → Customers redeem and make a qualified purchase → You receive the revenue, and you reimburse Carrot for the offer amounts.

Question 10

Can I update my offer?

Accepted Answer

Yes. You can update your offer by working with your local rep.

Question 11

How do customers find my offer?

Accepted Answer

Carrot automatically targets and shows your offer to relevant consumers in real time based on location, behavior, and intent.

Question 12

Do I need to change anything at my business?

Accepted Answer

No. There’s nothing you need to add at your location or change in your existing process. Everything runs through Carrot.

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